FAQ

Frequently Asked Questions (FAQ)

About Whispith Apparel

1. What is Whispith Apparel?

Whispith Apparel is an online fashion store specializing in modern men's clothing, offering stylish, comfortable, and versatile apparel designed for everyday wear.

2. What products do you sell?

We offer a variety of men's fashion products including:

T-Shirts
Shirts
Polo Shirts
Hoodies
Sweatshirts
Jackets
Pants
Shorts
Outerwear
Seasonal Collections

3. Where is your company located?

Our company is:

Nova Bridge International Limited

UNIT 903D, 9/F., CAMERON COMM CENTRE,
458-468 HENNESSY ROAD,
CAUSEWAY BAY,
HONG KONG

4. Do you ship internationally?

Yes. We proudly offer worldwide shipping to customers in most countries and regions.

Orders & Payments

5. What payment methods do you accept?

We accept major payment methods including:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay

Availability may vary depending on your location.

6. Is my payment information secure?

Yes.

All transactions are protected using SSL encryption and processed through secure payment providers that meet industry security standards.

7. Can I modify my order after placing it?

Please contact our support team as soon as possible.

Changes can only be made before the order enters processing.

8. Can I cancel my order?

Orders may be canceled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

9. Will I receive an order confirmation?

Yes.

A confirmation email will be sent immediately after your order is successfully placed.

Shipping & Delivery

10. How long does order processing take?

Orders are typically processed within 1-3 business days.

Processing times may be slightly longer during holidays or promotional periods.

11. How long does shipping take?

Estimated delivery times:

United States:
7-15 Business Days

Canada:
7-15 Business Days

Europe:
7-15 Business Days

Australia & New Zealand:
7-18 Business Days

Other Countries:
10-20 Business Days

12. How can I track my order?

Once your order ships, you will receive a tracking email containing your tracking number and tracking link.

13. Why hasn't my tracking information updated?

Tracking updates may take several days after shipment.

This is normal while the carrier scans and processes the package.

14. Do you offer free shipping?

Promotional free shipping offers may be available from time to time.

Please refer to the checkout page for current shipping promotions.

15. Do I need to pay customs duties or import taxes?

International customers may be responsible for customs duties, VAT, import taxes, or other fees imposed by local authorities.

These charges are not included in product prices or shipping costs.

Product Information

16. How do I choose the correct size?

A detailed size guide is available on each product page.

We recommend comparing your measurements with the size chart before ordering.

17. What if I am between two sizes?

If you prefer a more relaxed fit, we generally recommend choosing the larger size.

18. Will the product look exactly like the photos?

We make every effort to display products accurately.

However, slight differences may occur due to lighting, photography, and monitor settings.

19. What materials are used in your clothing?

Material information is listed on each product page.

Fabric compositions vary depending on the product design and style.

20. Are your products suitable for year-round wear?

Many of our collections are designed for everyday versatility and can be worn across multiple seasons.

Returns & Refunds

21. What is your return policy?

We offer a 30-day return window from the date of delivery for eligible items.

22. What items are eligible for return?

Returned items must be:

Unworn
Unwashed
Unused
In original condition
With original tags attached

23. How do I start a return?

Please contact:

[email protected]

Include your order number and reason for return.

24. How long does it take to receive a refund?

Approved refunds are generally processed within 5-10 business days after the returned item has been inspected.

25. What if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and provide clear photos.

We will work quickly to resolve the issue.

Account & Website

26. Do I need an account to place an order?

No.

You may complete your purchase using guest checkout if available.

27. How do I reset my password?

Use the "Forgot Password" option on the login page and follow the instructions sent to your email address.

28. How is my personal information protected?

We use secure technologies and industry-standard safeguards to protect customer information.

Please review our Privacy Policy for full details.

Customer Support

29. How can I contact customer service?

Email: